Terms and Conditions
These terms and conditions apply to the use of this website at www.stuartandson.com (the Website). By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.
These Terms will apply to the use of this Website and any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before you use this Website. By accessing this Website and/or placing an order, you agree to be bound by these Terms. Using this Website indicates that you accept these Terms regardless of whether or not you choose to register with us or order from us. If you do not accept these Terms, do not use this Website. These Terms, and any Contract between us, are only in the English language.
These Terms may be amended from time to time. Please check these Terms to ensure you understand the rights and obligations that will apply each time you wish to order Products. These Terms were most recently updated on 12 November 2017.
1 Information about us
1.1 We are StuartAndSon.com located at 12 New Road, Far Forest, Kidderminster, Worcestershire DY14 9TQ. Email email@example.com
2 How we may contact you
2.1 If we need to contact you, or give you notice in writing, we will do so by telephone, email or by pre-paid post to the address you provide to us in your order. If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you send the email or post the letter to us
3.1 You have the right to cancel or change an order in the following circumstances
To cancel a Contract in accordance with your legal right to do so please see the information in clause 3.3 below in relation to the options available to you.
Consumers have a legal right to cancel a Contract during the period set out below in clause 3.4. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Further advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.
3.2 To change an order for a Personalised Product, Please contact us within 60 minutes of placing the order in order to change the wording on any personalisation. If you notify us of any amendment after 60 minutes has elapsed we reserve the right to charge you an additional fee if we have already started the manufacturing process.
3.3 To cancel an order for a Personalised Product, please contact us within 60 minutes of placing the order. If you notify us of your wish to cancel an order after 60 minutes has elapsed we reserve the right to charge you a fee if we have already started the manufacturing process.
3.4 Your consumer right of return and refund
3.4.1 However, this cancellation right does not apply in the case of:
(a) Any Personalised Products that have been sent for production (see clause 3.2)
(b) To cancel a Contract, you must contact us using one of the methods set out in clause 2.1 and let us know (before any Personalised Products have gone into production see clause 3.3) that you have decided to cancel.
4 If you would like to cancel a Contract, there are the following options available to you:
(a) email us at firstname.lastname@example.org
If you cancel your Contract within the cancellation periods set out in clause 3 above, we will:
(a) Refund you the price you paid for the Products (excluding any applicable delivery charges). We are permitted by law to reduce your refund to reflect any reduction in the value of the goods caused by your use of the Products. Please be aware that if you have ordered Products in accordance with a promotion or discount offer on our Website and your cancellation of part of that order means that you no longer qualify for that promotion, we may reduce your refund to reflect this;
(b) Refund of any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the†least expensive delivery method we offer. For the avoidance of doubt, if there is more than one Product in your order and you only cancel part of that order we will not refund the delivery charge. We will only refund the delivery charge (if you have paid for 1st class post) if you cancel your order as a whole and no Products are delivered to you at all or if you return all Products to us in accordance with clause 5. If you have ordered a Product and you have paid a specialised delivery charge and successfully cancel your order for that Product, we will refund the specialised delivery charge irrespective of whether or not that Product is part of a larger order. Please note if a specialised delivery charge applies to a Product this will be made clear to you on the shopping basket page of our Website; and
(c) make any refunds due to you as soon as possible and in any event within 24 hours. Please note there may be some delay in Paypal issuing the refund to you. You will need to contact Paypal direct if we have made the refund but it does not appear in your account.
5 Return of Faulty Goods
5.1 If you have returned the Product to us in accordance with this clause because it is faulty or does not match its description, we will refund the price of the Product in full, together with any applicable delivery charges, and any reasonable costs you have incurred in returning the Product to us. clause. Please be aware you will be required to produce a photo of the damage and/or problem with a Product before a freepost returns label is issued.
5.2 We will refund you by the same method of payment that you used to place your order. See 4(c) above
6 Our right to cancel
6.1 We reserve the right to cancel any order at any time and issue a full refund.
7 Accuracy of personalisation
7.1 Please check the spelling and accuracy of any Personalised Products on screen before you place your order as you will not be entitled to a refund in respect of any Personalised Products which contain a misspelling that you are responsible for and which you fail to amend in accordance with clause 3.2 above
How we use your personal information
8.1 We only use your personal information in order to complete your order. Process payment and delivery of goods to you. Your personal details will not be disclosed to any third party.
Ordering from us
9.1 When making an order through our Website, the WebPages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each webpage of the order process.
9.2 You are deemed to place an order with us by ordering any of the Products which we sell by following the steps and entering your payment details. We will then send you an email acknowledging that we have received your order, which details the Products you have ordered.†However, please note that this does not mean that your order has been accepted by us. Our acceptance of your order will take place as described in clause 8.3 below.
9.3 Our acceptance of an order takes place when we send you an email confirming that the Products have been dispatched. The Contract between us will only be formed when we send you the Dispatch Confirmation, even if your payment has been processed at an earlier stage, unless we have notified you that we do not accept your order or you have cancelled your order. However, in limited circumstances we may be unable to provide you with a Dispatch Confirmation. If we do not send you a Dispatch Confirmation, our acceptance of an order will take place when we post the Products to you.
8.4 If we are unable to accept your order, for example because a Product is out of stock or no longer available or we cannot meet your requested delivery date or there was an error in price on our Website we will inform you of this by email and we will not continue to process your order. If you have already paid for your order, we will refund you the full amount including any delivery costs charged as soon as is reasonably possible.
9. Our liability in relation to delivery
9.1 Provided that we take the steps outlined in this clause, we will not be liable for out of pocket expenses or other costs incurred due to failed or delayed deliveries. If there is a substantial risk of delay, you may contact us to end the Contract and receive a refund for any Products you have paid for but not received.
9.2 If the Products you have ordered do not arrive within 14 days of placing the order we accept no liability, so far as permitted by law, unless you have contacted us via email within this period.
10 No international delivery
10.1 We do not deliver to addresses outside of the UK.